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Lone Bear Tactical
Returns & Exchanges

Return Policy

Critical Policy Notice

Body armor is strictly NON-RETURNABLE and FINAL SALE due to safety and ballistic integrity standards. Once sold, plates, carriers sold as armor systems, and ballistic packages cannot be returned, exchanged, or refunded except where required by law.

No returns are accepted without prior approval and an issued Return Merchandise Authorization (RMA) number. Unauthorized returns will be refused or returned to sender at the customer's expense.

1. Body Armor — Final Sale

All body armor, ballistic plates, soft armor panels, and related ballistic protective equipment are non-returnable / final sale. This policy protects ballistic integrity, chain-of-custody, and end-user safety. Please verify sizing, threat rating, and legal eligibility before purchase.

2. RMA Required for All Returns

Eligible non-armor merchandise may only be returned with prior written approval and a valid Return Merchandise Authorization (RMA) number. To request an RMA, contact SUPPORT@LONEBEARTACTICAL.COM with your order number, item(s), and reason for return. Do not ship products back until you receive an RMA.

3. Eligible Return Window

For approved, RMA-authorized returns of non-armor items, products must be unused, in original packaging, and requested within 14 days of delivery unless otherwise stated in writing. Items showing wear, modification, odor, or missing accessories may be rejected.

4. Defective or Incorrect Items

If you receive a defective or incorrect non-armor item, contact support within 7 days of delivery. We may arrange a replacement or approved return under an RMA. Photographic evidence may be required. Body armor defect claims will be handled case-by-case under manufacturer warranty procedures where applicable — this does not create a general right of return.

5. Refunds & Shipping Costs

Approved refunds are issued to the original payment method after inspection of the returned goods. Original shipping charges are non-refundable unless the return is due to our error. Return shipping costs are the customer's responsibility unless otherwise agreed in the RMA authorization.

6. How to Start a Return

  1. Email support with your order number and return reason.
  2. Wait for written approval and an RMA number.
  3. Ship the item(s) as instructed with the RMA clearly marked on the package.
  4. Allow time for inspection and refund processing after we receive the package.

Last updated: 2026. Lone Bear Tactical • Kent, WA 98031